Administration and Management - Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. Strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
Clerical - Knowledge of administrative and clerical procedures, word processing systems, filing and records management systems, stenography and transcription, forms design principles, and office procedures and terminology. Solid background in Windows-DOS,and Mac Os.
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Obtaining and using the appropriate equipment, facilities, and materials needed to do certain work.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services including needs, assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
Communications and Media - Knowledge of media production, communication, and dissemination techniques/methods including alternative ways to inform and entertain via written, oral, and visual media. Knowledge of design techniques, principles, tools and instruments.